Most orders require 1-3 business days to process from the time of purchase (Central European Time Zone). We do not process or ship orders on Sundays or holidays. All orders will be sent from Oslo, Norway. Signature upon delivery or tracking is not required, therefore avMari Oslo is not responsible for any lost or stolen packages.
Return and Exchange Policy
avMari Oslo will accept jewellery exchange of any regularly priced, unworn, and unused merchandise within 7 days of receiving the merchandise. Unfortunately we cannot accept returns of earrings for hygienic reasons, unless the item arrives broken. The items must be returned in mint condition and in its original packaging.
We do not offer refunds unless there is a fault with the item.
All exchanges are subject to availability.
Here is a step by step for exchange:
1- E-mail firstname.lastname@example.org within 3 days of receiving the merchandise and specify what you would like to exchange your item to.
2- We’ll get back to you in 1-2 business days with the instructions on where to send your jewellery for an exchange.
NOTE: WE STRONGLY RECOMMEND YOU OBTAIN DELIVERY CONFIRMATION OR SOME OTHER APPROPRIATE METHOD TO TRACK YOUR EXCHANGE. WE ARE NOT RESPONSIBLE FOR LOST OR MISDIRECTED EXCHANGES IF YOU DO NOT HAVE PROOF OF SHIPPING AND TRACKING.
Customer will receive an email confirmation after payment has processed.
Once the order has shipped and/or the tracking number is sent to the customer, it is the customers’ responsibility to track and receive the package and change address if needed. If a package could not be delivered to the customer due to customers fault ( i.e. incorrect address/ not picked up at Fedex facilities, international tax/duty not paid) and sent back to Miss Mathiesen, we will reach out to the customer via e-mail with the option of resending the package on customers expense or cancel the order. In the case of cancellation only the balance after deduction of shipping costs will be refunded. If the customer doesn’t respond to the email, after 1 week the order will be cancelled and refund will apply the same way described.
International Shipping Terms and Conditions:
Orders that are designated for shipment to countries outside of Norway may be subject to local taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
*If the customer refuses to pay the duty and taxes at the customs and the package is returned to us, the customer is responsible for paying all the shipping charges (outgoing and incoming) which will be deducted from the customers refund. That amount is equal to the total item amount minus the shipping charge.
Hellos and other inquiries
© 2018 avMari. All rights reserved.